Privacy Policy

Purpose of this privacy policy

This website is operated by FC Sport Experiences Ltd. (Company number 08599472). We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating with us, regardless of where you are, and how you provide your data to us (such as by phone, email, at an event or otherwise).

 

This policy sets out how we process any personal data we collect from you or that you provide to us through our website or any other means. We confirm that we will keep your information secure and that we will endeavour to comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site.

 

By visiting fcsportexperiences.com (our website) you are accepting and consenting to the practices as described in this policy.

 

The types of personal information we collect and how we collect it

We currently collect and process the following information:

 

  • Personal identifiers, contacts, and characteristics (for example, name and contact details)

 

Other information we may collect:

 

If you register to attend one of our events, we may ask you to supply us with additional information such as:

 

  • Dietary requirements

  • Any health or medical concerns

  • Alternative contact details (I.e. family member)

 

When this sort of information is collected, we will provide the reason for collecting the information and let you know how we’ll use it.

 

If you attend one of our events we may also capture personal data us via photograph, video or audio footage taken.

 

Publicly available information

We also receive personal information indirectly, from the following sources in the following scenarios:

 

  • Publicly available information (such as email, contact name and phone number) that you post on your website, social media platforms, or other digital or print marketing collateral.

 

You will have the option to unsubscribe any broadcast email or any other communication you receive from us.

 

How we store your personal information

Your information is securely stored. We only keep your personal information for as long as we need it to support our legitimate interests.

 

How we use your personal information

We process your information on the basis that there is a legitimate interest, either to you or to us, of doing so. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

 

(a) Your consent. You can remove your consent at any time. You can do this by contacting info@fcsportexperiences.com.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

 

We use the information that you have given us to:

 

  • Promote our events, offers and services.

  • To support administrative tasks related to our events.

  • To respond to solicited enquiries.

 

We will also use your personal data when we have entered into or are about to enter into a contract with you.

 

When we share your personal data with third parties (for example our event partners and providers), we make sure we have data sharing agreements or contracts in place to make sure that these parties take care of your personal data. If we must transfer your personal data outside the European Economic Area (EEA) we make sure that we have the necessary safeguards as required under the data protection law.

 

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

 

This website

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.

 

Third party links

Our site may, from time to time, contain links to and from the third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Your data protection rights

Under data protection law, you have rights including:

 

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at info@fcsportexperiences or by telephone on +44 (0) 7511 807070 if you wish to make a request.

How to raise a Privacy Dispute or Complaint

If you have any concerns regarding how we collect, store, or process your personal data, you have the right to lodge a formal complaint. Under UK data protection regulations, you must submit your complaint directly to us in writing first, allowing us the opportunity to resolve the matter internally before escalating it to a regulatory authority.

 

How to Submit Your Complaint

To initiate a formal complaint, please contact us via email:

 

📧 Email: info@fcsportexperiences.com

📝 Subject Line: Formal Data Privacy Complaint – [Your Name]

 

Please include your full name, the email address associated with your account/booking, and a clear description of your data concern.

 

Our 30-Day Response Procedure

Upon receipt of your formal complaint, we will follow these legally required steps:

 

  1. Acknowledgment: We will formally acknowledge receipt of your complaint within 5 business days.
  2. Internal Investigation: We will review our data handling logs, consent records, and storage practices related to your query.
  3. Resolution: We will provide you with a comprehensive written response, including details of any corrective actions taken, within 30 calendar days from the date your complaint was received.

 

Escalation to the Regulatory Authority

We are fully committed to resolving all data protection disputes amicably and transparently within this 30-day timeline. If, and only if, we fail to respond to your complaint within 30 days, or if you remain unsatisfied with our final internal resolution, you then have the legal right to escalate the matter to the UK supervisory authority:

 

The ICO’s address:

Information Commissioner’s Office (ICO)

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

ICO website: https://www.ico.org.uk

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently for updates or changes.